Privacy Policy

In order to provide our services and ensure a secure operating environment, we collect various types of information. This includes identity data (name, surname, date of birth for age verification), contact data (email address, phone number, residential address), transaction data (partial information related to payment methods used and transaction history), and technical data (IP address, browser type, time zone, and device identifiers). We also collect communications with our customer support for assistance and service improvement purposes.

The processing of your personal data is based on several legal grounds. Firstly, the necessity to perform the contract concluded with you at the time of registration (allowing you access and use of the account). Secondly, compliance with legal obligations (such as anti-money laundering and fraud prevention regulations). Furthermore, we act based on our legitimate interests (system improvement and cybersecurity) and, where required, on your explicit consent (e.g., for direct marketing purposes).

The information collected is essential for operating and maintaining the platform, processing transactions securely, and managing the user account. We also use the data to prevent fraudulent or illicit activities, provide timely and effective customer support, and analyze service usage in an aggregated form to optimize technical performance. If you have provided consent, we may use your email address to send you commercial communications or updates regarding new features.

Your personal data is retained only for the time strictly necessary to fulfill the purposes for which it was collected, including meeting any legal, accounting, or reporting requirements. Once the need for retention ceases, the data will be securely deleted or irreversibly anonymized, in accordance with our internal data retention protocols.

To ensure service delivery, we may share some information with third-party service providers acting on our behalf (e.g., secure payment processors, hosting providers, fraud prevention partners). These entities are bound by strict confidentiality agreements and may process your data solely for the specified purposes and in accordance with our directives. We do not sell or transfer your data to third parties for independent commercial purposes.

As we operate in a global digital context, your information may be transferred or stored on servers located outside the European Economic Area (EEA). Should this occur, we will take all necessary measures and legal safeguards (such as Standard Contractual Clauses) to ensure that your data enjoys a level of protection equivalent to that guaranteed in your country of residence.

We employ state-of-the-art technologies and strict organizational protocols to protect your personal data from unauthorized access, accidental loss, alteration, or destruction. We use advanced encryption for the transmission of sensitive information and subject our infrastructure to regular vulnerability checks. However, it is important to remember that no method of transmission over the Internet or electronic storage is 100% secure, so we cannot provide absolute guarantees.

In accordance with applicable privacy regulations, you have specific rights regarding your personal data. You have the right to request access to the information we hold, obtain its correction if inaccurate, or request its deletion under certain circumstances. You may also object to processing, request its restriction, or exercise the right to data portability. You always have the option to withdraw consent for marketing activities at any time.

This notice may be subject to periodic updates. We encourage you to consult it regularly. For any questions regarding our privacy practices or to exercise your rights, you can contact our Data Protection Officer using the references provided in the Contact section of the Terms and Conditions, or by sending an email to our dedicated support (velobet_support@gmail.com).