Access and use of our services are strictly prohibited for individuals under 18 years of age (or the legal age of majority in the user's jurisdiction). We enforce strict identity verification checks to prevent underage gambling. Any account belonging to a person under 18 years of age will be immediately closed, with the simultaneous blocking of any funds or winnings.
Gambling should always be considered a recreational activity and not a means to generate income or solve financial problems. We encourage our users to only play with amounts they can afford to lose and to never attempt to recover losses. Maintaining balance and clarity during sessions is crucial for preserving one's mental and financial health.
To support you in managing your activity, we offer a series of preventive tools that can be activated directly from your account settings or by requesting assistance from customer support.
We offer you the possibility to set strict limits on the amounts you can deposit or lose within a specific period (daily, weekly, or monthly). Once the set limit is reached, the system will prevent further deposits or play until the selected period expires. Requests to reduce limits take effect immediately, while requests to increase them are subject to a mandatory reflection period.
You can set a timer that will notify you or automatically disconnect you upon reaching a predetermined playtime. Additionally, if you feel the need to take a temporary break, you can activate a suspension period (time-out) for your account for short durations, during which you will not be allowed to access our services.
If you believe that using the platform is having a negative impact on your life, you can request self-exclusion. This measure will prevent you from using your account for an extended period and will block the sending of any promotional material. Alternatively, you can opt for the permanent and irreversible closure of your profile at any time.
It is crucial to recognize the signs of a potential problem promptly. If you find yourself lying about your gambling habits, neglecting loved ones or work, borrowing money to fund activity on the platform, or feeling anxious when you cannot access it, we urge you to stop immediately and consider adopting the limitation measures described above.
You are not alone. If you feel you are losing control, we strongly advise you to seek external help. There are numerous professional organizations, support groups, and confidential helplines specialized in offering free and anonymous assistance to those facing difficulties related to gambling habits. Our support team can provide you with general guidance on how to find these entities in your area.
If you share your computer devices (computers, smartphones, tablets) with minors, you are responsible for taking appropriate precautions to prevent them from accessing the platform. We recommend keeping your login credentials confidential, not saving passwords in your browser, and considering the installation of parental control software to block access to sites unsuitable for minors.
Our staff receives specific training to recognize any anomalies or signs of distress in user behavior, operating within the limits of possible technical monitoring. This policy is subject to periodic reviews to ensure that our protective measures remain effective and in line with best practices in the digital entertainment industry.